Frequently Asked Questions (FAQ)

Welcome to the MOCREO product FAQ page. Here you'll find the most common issues and solutions organized by category to help you quickly find the answers you need.

🔍 Quick Navigation

📱 App Download and Registration

Having App-related issues? Start here

• Which App do I need to download?

• What to do if account registration fails?

⚙️ Device Setup

Device connection and configuration troubleshooting

• What to do if device setup fails?

• What to do if sensor setup fails?

• Error code explanations

📶 Offline Issues

Device or sensor offline troubleshooting

• What to do if device is offline?

• What to do if sensor is offline?

🚨 Alerts and Notifications

Alert settings and notification issues

• My sensor is triggering the wrong alarm

• Received alarm but no notification

📊 Measurement and Data

Data accuracy and measurement issues

• Inaccurate sensor monitoring data

• Common Temperature Comparison Misconceptions

• Sensor Calibration and Certification

• Probe-related issues

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💡 Usage Tips

1. Search by problem type - Click on the relevant category based on the issue you're experiencing
2. Keyword search - Use the page search function (Ctrl+F) to quickly locate relevant content
3. Step-by-step troubleshooting - Follow the steps in the documentation to systematically resolve issues

📞 Need More Help?

If you can't find the answer to your question in the categories above, please:

• 📧 Contact us for technical support
• 🌐 Visit the MOCREO official website for more help
• 📖 Check the user manuals for related products