The left screen of my Hub shows '----', what should I do?

This indicates that the sensor monitoring data deployed near your Hub cannot be updated normally.

Step 1: Identify the Sensor Displayed on the Left Screen

We recommend checking which sensor's monitoring data is currently configured to display on the Hub's left screen by following this navigation path:

Navigation Path:
Hub Right Screen Main Menu >>> Settings (Apps) >>> Sensor >>> Sensor Data on LED Portal >>> View the currently configured sensor

Step 2: Troubleshoot Based on Sensor Status

After identifying the problematic sensor, please troubleshoot according to the sensor status shown in the App:

1. If the sensor is offline, please refer to: Sensor Offline Troubleshooting

2. If the sensor probe is disconnected, please refer to: Sensor Probe Disconnection Issues

Additional Support

If the issue persists after following the steps above, please contact our support team with: - Your sensor model and serial number - The current sensor status shown in the App - Any error messages you've observed