My Hub doesn't display the correct time

This guide covers three common time display issues on your Hub Hub's left screen and how to resolve them.

Issue 1: Hub displays '88:88'

The display "88:88" indicates that the time cannot be displayed correctly on the Hub's left screen.

Step 1: Check Hub Online Status

First, verify whether your Hub is currently online. You can check this by opening the App and:

Reviewing the monitoring data update status of sensors deployed near the Hub
Checking the Hub's own status for any abnormalities

Step 2: Troubleshoot Based on Hub Status

If the Hub is Offline:

If your check reveals that the Hub is currently offline, please follow the troubleshooting guide: Device Offline Troubleshooting, and attempt to restore the Hub's online connection.

After the Hub comes back online, observe whether the left screen can display the time normally.

Issue 2: Hub displays sensor monitoring data instead of time

If your Hub is displaying sensor monitoring data instead of the time on the left screen, you can restore the time display by following these steps:

Navigation Path:
Hub Right Screen Main Menu >>> Settings (Apps) >>> Sensor >>> Turn OFF "Sensor Data on LED Portal"

Note: If this feature is already turned off, please turn it ON first, then turn it OFF again.

Issue 3: Hub displays incorrect time (offset by several hours)

If the Hub displays time that is incorrect and differs from the actual time by several hours, this is typically a timezone configuration issue.

Solution:

Please reset your current timezone in the App and observe whether the Hub's displayed time returns to normal after completing the settings.

Additional Support

If the issue persists after following the steps above, please contact our support team with: - Your Hub model and serial number - The specific issue you're experiencing (88:88, sensor data, or incorrect time) - The current Hub status shown in the App