What Alert Notifications Does the MOCREO Smart System Support?¶
The MOCREO Smart System can report the alert events below. The events available for a specific device depend on its model, sensors, probes, and configured alert rules.
Supported Alert Events¶
| Alert event | When it is generated | Applies to |
|---|---|---|
| Temperature alert | A reading moves outside the configured temperature range. | Devices that measure temperature |
| Humidity alert | A reading moves outside the configured humidity range. | Devices that measure humidity |
| Hub or directly connected device offline | A Hub or a device that connects directly to the cloud stops communicating. | Smart System Hubs and directly connected devices |
| Hub-connected Sensor offline | A Sensor stops reporting through a compatible Hub. | BLE, LoRa, or other Hub-connected Sensors |
| Low battery | The reported battery level reaches the low-battery condition. | Battery-powered devices that report battery level |
| Probe disconnected | The device detects that an external probe is disconnected or abnormal. | Devices with supported probe-status detection |
| Weak signal | The system detects a low communication signal. | Supported wireless devices |
| Water detected or water-level alert | A configured water-detection or water-level condition is triggered. | Supported water-leak and water-level devices |
| No-water alert | A configured no-water condition is triggered. | Supported water-monitoring devices |
| Freeze warning | A supported device detects a freezing condition. | Devices that support freeze detection |
| Door-status warning | A configured door-status condition is triggered. | Supported door sensors |
The system can also record recovery events when applicable, including temperature or humidity returning to the configured range, a device coming back online, a probe reconnecting, and water, freeze, or door conditions returning to normal.
Can I Be Notified About a Power Failure?¶
Yes, indirectly. If a Hub loses power, it stops communicating with the cloud and the Smart System can generate a Hub/device offline event. If a Hub-connected Sensor stops reporting, the system can generate a Sensor offline event.
An offline notification does not identify the exact cause. Power loss, an unplugged adapter, a network outage, router settings, or another connection problem can all make a device appear offline. Check the Hub power indicator and network after receiving the notification.
If the Hub has no power, it cannot sound its own buzzer or forward new Sensor data until power returns. The cloud can still notify your phone or email after it determines that the Hub is offline.
Notification Methods¶
- Alarm Logs: Alert and recovery events are available in the MOCREO Smart App under
Notifications>Alarm Logs. - App push notifications: Allow notifications for the MOCREO Smart App in your phone settings. Do Not Disturb or Power Saving restrictions may prevent delivery.
- Email notifications: In the App, go to
Notifications>Settings, enable Allow Email Notification, and enable Device Alarm. Hub and Sensor offline events are included in the Device Alarm category; there is no separate offline-email switch. - Critical Alerts: Available on supported iOS configurations for important alerts.
- SMS notifications: Currently limited to supported LW1 notification service configurations.
- Local sound/light alerts: Depending on the alert rule and compatible hardware, a Hub, buzzer-capable Sensor, or LB1 may provide a local audible or visual alarm. A Hub cannot provide a local alarm while it has no power.
Before Relying on Notifications¶
- Confirm the MOCREO Smart App has notification permission on the phone.
- Keep the phone connected to the Internet and review Do Not Disturb and Power Saving settings.
- Enable Device Alarm under the App's email notification settings if email delivery is required.
- Configure the applicable Sensor alert rules for threshold-based events such as temperature, humidity, water, or door status.
- Test the intended alert path before using it for critical monitoring.
Not every alert type or delivery method applies to every product. Check the product page and alert settings shown for the specific device model.