Contact & Support
Contact SupportGet help with MOCREO Sensor System, contact customer support, or follow the after-sales service process.
Choose the help you need.
Troubleshooting
Find a self-service guide for setup, offline devices, battery, readings, or notifications.
Contact Support
Submit a support request, email our team, or follow up on an existing ticket.
After-Sales Service
Prepare your information and follow the process for product faults, repair, replacement, or return requests.
Contact Support
MOCREO handles all customer support in-house, so your questions are answered directly by someone with in-depth knowledge of the product. All queries are answered in less than 24 hours.
Submit a Support Request
Use the form on the MOCREO Customer Service page to create a ticket.
Email Support
Email [email protected] with your device details and question.
Track Your Request
Sign in to the MOCREO Help Desk to follow up on an existing ticket.
You can also contact us in the MOCREO Sensor App > Menu > Support > Submit a ticket. Contact channels and App paths are listed on the MOCREO Customer Service page.
For technical questions, include your device model and SN, what happened, when it happened, and the troubleshooting steps you have tried. For purchase-related requests, follow After-Sales Service.
If you already have a ticket, reply to that ticket or the existing email thread to keep the conversation together.
Terms of Service and Data Security
Links to our Terms of Service and Data Security can be found at the bottom of our website.
Will I Be Notified When The Battery Level Is Low
Troubleshooting guide for Will I Be Notified When The Battery Level Is Low, covering symptoms, likely causes, and recovery steps for MOCREO Sensor System.
After-Sales Service
Prepare a MOCREO Sensor System service request, contact support, confirm the next steps, and follow up on your ticket.