Before resetting a device, record its model, current status, last update time, and any message shown in the App.

Troubleshooting

Start with the symptom you see.

Connectivity

Hub and Sensor setup, Wi-Fi, pairing, range, and offline recovery.

Resolve charging, replacement, and battery-status problems.

Resolve probe, stopped-reading, and measurement accuracy issues.

Diagnose missing email and App push notifications.

Troubleshoot a missing registration verification email or code.

Before resetting a device, record its model, current status, last update time, and any message shown in the App.