MOCREO Sensor System
MOCREO Sensor System

Troubleshooting Overview

Contact Support

Before resetting a device, record its model, current status, last update time, and any message shown in the App.

Start with the symptom you see.

Connectivity Troubleshooting

Hub and Sensor setup, Wi-Fi, pairing, range, and offline recovery.

Battery & Charging

Resolve charging, replacement, and battery-status problems.

Measurement Troubleshooting

Resolve probe, stopped-reading, and measurement accuracy issues.

Notification Troubleshooting

Diagnose missing email and App push notifications.

Account Registration Failed

Troubleshoot a missing registration verification email or code.

Before resetting a device, record its model, current status, last update time, and any message shown in the App.

Hub Light Status

How-to guide for Hub Status Lights, covering the relevant MOCREO app, device, and configuration workflow.

Account Registration Failed

Check the email address, mailbox folders, storage, filters, and sender allowlist when a Sensor System registration verification email does not arrive.