Contact & Support
Contact SupportGet help with MOCREO Smart System, contact customer support, or follow the after-sales service process.
Choose the help you need.
Troubleshooting
Find a self-service guide for setup, offline devices, battery, readings, or notifications.
Contact Support
Submit a support request, email our team, or follow up on an existing ticket.
After-Sales Service
Prepare your information and follow the process for product faults, repair, replacement, or return requests.
Contact Support
If you have any questions, suggestions, or need technical support, our team is ready to assist you.
Submit a Support Request
Use the form on the MOCREO Customer Service page to create a ticket.
Email Support
Email [email protected] with your device details and question.
Track Your Request
Sign in to the MOCREO Help Desk to follow up on an existing ticket.
You can also contact us in the MOCREO Smart App > Profile > Support. Contact channels and App paths are listed on the MOCREO Customer Service page.
For technical questions, include your device model and SN, what happened, when it happened, and the troubleshooting steps you have tried. For purchase-related requests, follow After-Sales Service.
If you already have a ticket, reply to that ticket or the existing email thread to keep the conversation together.