Troubleshooting Overview

Choose the symptom first, then follow the troubleshooting path for your Smart System device.

Start with the symptom you see.

Choose Hub, Wi-Fi Sensor, or Hub-connected Sensor troubleshooting for offline devices, setup failures, and router changes.

Resolve low battery, charging, replacement, and abnormal battery drain.

Resolve inaccurate readings, disconnected probes, and alerts that do not trigger.

Diagnose missing email and App push notifications or incorrect Sensor alerts.

Resolve Hub display, time, and multi-site display problems.

Troubleshoot account registration and verification email problems.

Before resetting a device, record its model, current status, last update time, and any message shown in the App.