Account Registration Failed
Check the email address, mailbox folders, storage, filters, and sender allowlist when a Sensor System registration verification email does not arrive.
Registration Verification Email Not Received
If the registration verification email does not arrive, try these steps:
- Confirm that the email address entered during registration is correct.
- Check the Inbox, Spam/Junk, Promotions, quarantine, and other filtered folders.
- Confirm that the mailbox is not full.
- Add
[email protected]and[email protected]to the mailbox allowlist or contacts. - Review mailbox rules and make sure they do not redirect, archive, or delete MOCREO email.
- Tap Resend code on the verification-code page and check the mailbox again.
- If the email still does not arrive, try registering with a different email address.
If the issue persists, contact MOCREO Support with the email provider and the approximate time of the registration attempt.