Probe Disconnected
Reconnect a detachable probe, or contact support when the probe is external non-detachable or built into the Sensor.
If the MOCREO Sensor App shows a probe disconnection warning, find your model below and follow that branch only.
Detachable Probe
Applies to ST5, ST9, ST10, MS1, SW2, and ST7-CL.
- Unplug the probe, clean and dry the connector, then reinsert it firmly.
- Wait about 30 seconds for the next report.
- If another Sensor of the same model is available, cross-test the probe to find out whether the fault follows the probe or stays with the Sensor body.
- If the warning persists, contact support and say which of the two it followed.
On the ST7-CL, check the probe before trusting automatic control again: the outlet switches on the probe reading, so a disconnected probe leaves the load in whatever state the controller last set.
External Non-Detachable Probe
Applies to ST8, MS2, and MS3.
Do not pull the cable and do not open the Sensor. Contact support with the model, SN, indicator state, and recent readings.
Built-in Probe
Applies to ST6.
Do not open the Sensor. Contact support with the model, SN, indicator state, and recent readings.