Sensor Monitoring Data Is Inaccurate
Check Sensor placement, environment, timing, and same-model readings when monitoring data looks inaccurate.
Use this guide when a Sensor reading does not match the expected value or another instrument.
Visual troubleshooting flowchart
Click to expand the inaccurate-data troubleshooting flowchart
Rendering diagram…
Troubleshooting steps
- Compare the same conditions. Compare readings at the same time and in the same location. Allow the Sensors to stabilize before judging the difference.
- Check the environment. Door openings, defrost cycles, vents, cooling coils, frost, and uneven shelf temperatures can cause real differences.
- Run a side-by-side test. Place two Sensors of the same model together for 24-48 hours. If one Sensor clearly follows a different curve, record both SNs and contact support.
- Use compensation carefully. Check the model's measurement range and accuracy. Use compensation only for a confirmed fixed offset, not for changing environmental patterns.
When contacting support, provide the Sensor SN, model, comparison period, deployment environment, and placement photos.