App Push Notifications Not Received
Check App notification permissions, background activity, and Do Not Disturb when push notifications are missing.
Check the alert path
- Confirm the alert rule is enabled and the Hub and Sensor are online.
- Temporarily set a threshold just above or below the current reading, then wait for a test event. Restore the required threshold afterward.
- Confirm the Hub beeps. If it does not, review the alert rule and Hub status first.
Check App notification settings
- In the phone settings, open Apps > MOCREO Sensor > Notifications and allow notifications.
- Allow background activity and disable battery optimization for the MOCREO Sensor App.
- Do not force-close the App. On phones with an Auto-start or Auto-run setting, allow the App to start automatically.
- Turn off Do Not Disturb, Focus, and other notification-blocking modes, then repeat the test.
If the Hub beeps but the App still receives no push notification, contact support with the Sensor SN, Hub SN, test time, phone model, and phone operating system version.