Email Notifications Not Received
Check the alert rule, Hub test, mailbox folders, and sender allowlist when email alerts are missing.
Check the alert path
- Confirm the alert rule is enabled and the Hub and Sensor are online.
- Temporarily set a threshold just above or below the current reading, then wait for a test event. Restore the required threshold afterward.
- Confirm the Hub beeps. If it does not, review the alert rule and Hub status first.
Check the mailbox
- Confirm the recipient address in the App is correct.
- Search the inbox, Spam/Junk, Promotions, quarantine, and company mail gateway folders for
[email protected]and[email protected]. - Add both
[email protected]and[email protected]to the mailbox allowlist and remove any rule that archives or deletes MOCREO messages. - For a company mailbox, ask the administrator to allow MOCREO alert email and check the mail gateway logs.
If the Hub beeps but email is still missing, contact support with the Sensor SN, Hub SN, recipient address, test time, and mailbox provider.