Sensor Monitoring Data Update Rules
Contact SupportRules that determine when supported MOCREO Smart System Sensors report monitoring data.
Sensors may take measurements more frequently than they report them. A measurement is reported only when an update rule is triggered.
Common Reporting Rules
For all models covered below, monitoring data is reported when any of these conditions is met:
- A monitored value or state reaches its change threshold.
- For models with scheduled reporting, the scheduled interval is reached even if nothing has changed.
- An alert rule is triggered or returns to normal. Alert and recovery reports are not blocked by the normal change threshold or reporting interval.
Probe disconnection and recovery are also reported immediately. For Sensors with a physical button, briefly pressing the button for 1 second forces an immediate data update. For Sensors connected through a Hub, the Hub forwards each new report to the cloud as soon as it receives it, so the rules below also describe when monitoring data and door state reach the cloud. The Hub sends each Sensor's battery level to the cloud every 8 hours, and immediately when the battery level changes by 10 percentage points or more. Signal strength is sent only with the 8-hour update and reflects the last transmission the Hub received from that Sensor.
Seeing the latest data in the App
The Smart App does not update every time new data reaches the cloud. The following values may stay at their previous reading until the App refreshes:
- Monitoring data, such as temperature, humidity, water leak, and water level, and the history charts
- Sensor battery level and signal strength
- The time a device last reported
- Hub network information and firmware version
LW1 temperature is an exception: it is uploaded to the cloud for Freeze Alert but is not displayed as a reading or history chart in the App. Refreshing the App does not expose it.
To see the latest values, pull down to refresh on the Home page, or leave and reopen the device page. The App also refreshes when you open the Home page, switch to another Home, or receive an alert or an online or offline change.
These update without a refresh: data from Bluetooth Sensors near your phone while the App is open (the App reads the Sensor's Bluetooth broadcast directly), door state changes, probe connection changes, and alert messages.
Temperature and Humidity Sensors
| Models | Change-triggered report | Scheduled report |
|---|---|---|
| ST5, ST8, ST10, MS1, MS2, MS3 | Temperature changes by at least 1.0°C | Every 10 minutes |
| ST6, ST9 | Temperature changes by at least 1.0°C or humidity changes by at least 6% RH | Every 10 minutes |
| SD1 with a temperature probe | Temperature changes by at least 1.0°C | Every 10 minutes |
| SD1 with a temperature and humidity probe | Temperature changes by at least 1.0°C or humidity changes by at least 6% RH | Every 10 minutes |
| LS1, LS2 | Temperature changes by at least 1.5°C | About every 10 minutes |
| LS3 | Temperature changes by at least 1.5°C or humidity changes by at least 6% RH | About every 10 minutes |
| NS1 | Temperature changes by at least 1.5°C | Every 10 minutes |
| NS2, NS3 | Temperature changes by at least 1.5°C or humidity changes by at least 4% RH | Every 10 minutes |
For ST6, ST9, SD1 with a temperature and humidity probe, LS3, NS2, and NS3, temperature and humidity use an OR condition: either value can trigger the report, and the current temperature and humidity values are sent together. The comparison is made against the last values sent by a change-triggered report; a scheduled report does not replace that comparison baseline.
LoRa temperature Sensors remeasure once before deciding whether to report when two readings differ by at least 8°C. This reduces false reports caused by a sudden abnormal reading.
State Sensors and Alarm Devices
| Models | Change-triggered report | Scheduled report or heartbeat |
|---|---|---|
| SW2 | Reports immediately when the water state changes between dry and wet | No scheduled report |
| SW3 | Reports when water is detected or cleared | Scheduled reporting is not specified in the SW3 manual |
| LW1 | Reports a water-state change immediately, with retry backoff | Every 1 hour |
| LD1 | Reports immediately when the door state changes | No scheduled report |
| SD1 with a door contact probe | Reports immediately when the door state changes | No scheduled report |
| LB1 | Reports a state change immediately | Every 10 minutes |
The SW3 product manual documents water-state changes and a single-press data update, but does not specify a scheduled reporting interval.
LW1 Temperature Reporting
LW1 temperature reporting is separate from the temperature and humidity Sensor rules above. Its MCU temperature reading is sampled on power-up, button presses, and RTC wake-ups, rather than by an independent temperature sampling timer.
For LW1 firmware v1.0.6-a.1, the reporting behavior is:
- When bound to a Hub, the Sensor schedules a wake-up and an uplink approximately once per hour. This is a nominal interval, not a guaranteed cloud-delivery deadline.
- An uplink includes temperature when the water state is dry, or when the Sensor sends a full-information report, such as on power-up, a button press, or a configuration change.
- Ordinary water-alarm packets do not include temperature unless a full-information report is also requested. Water-alarm updates therefore do not guarantee fresh temperature data.
- There is no independent temperature-change-triggered report in this firmware. Do not apply the LS-series temperature thresholds to LW1.
The Smart App uses the uploaded temperature data for Freeze Alert, but does not display LW1 temperature readings or temperature history. Availability through the API does not imply that the App provides a temperature-monitoring view. These rules do not establish a temperature-measurement accuracy or a Freeze Alert trigger or recovery threshold.
Multi-Probe Sensors
For NS3 and SD1, each probe is evaluated independently, but the report is sent as one device update. If one probe triggers a report, the other probe's current value is included even if that probe has not reached its own change threshold.
Customizing Update Frequency
- To request a different update frequency for a supported Bluetooth LE Sensor, contact MOCREO Support.
- Custom update frequency is not supported for LoRa Sensors.
Data Export Considerations
The MOCREO Smart App supports both one-time exports and recurring scheduled exports.
How to factory reset my Hub
Factory reset erases Hub settings. If you only need to reconnect the Hub to a new Wi-Fi network, enter Setup mode instead. See Wi-Fi/Router Changed - How to Reconnect.