MOCREO Smart SystemTroubleshooting

Notification Troubleshooting

Choose the symptom for missing Smart System notifications or incorrect Sensor alerts.

Check App notification permissions and phone settings.

Check email notification settings and mailbox delivery.

Check which event triggered the alert, its rule, and Sensor readings.

If readings cross a threshold but no event appears in Alarm Logs, follow Alert Not Triggering.

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Contact our team or review the after-sales process.

Alert Not Triggering

Refresh the alert rule when Sensor data moves outside the configured threshold but no event appears in Alarm Logs.

App Push Notifications Not Received

Check Smart App notification settings and phone restrictions when an alert appears in Alarm Logs but no push notification arrives.