MOCREO Smart System
MOCREO Smart SystemTroubleshootingDevice Management

H5 Hub Shows '----'

This indicates that the sensor monitoring data deployed near your Hub cannot be updated normally.

Applies to: H5 Lite and H5 Pro.

This indicates that the sensor monitoring data deployed near your Hub cannot be updated normally.

Step 1: Identify the Sensor Displayed on the Left Screen

We recommend checking which sensor's monitoring data is currently configured to display on the Hub's left screen by following this navigation path:

Navigation Path:
Hub Right Screen Main Menu >>> Settings (Apps) >>> Sensor >>> Sensor Data on LED Portal >>> View the currently configured sensor

Step 2: Troubleshoot Based on Sensor Status

After identifying the problematic sensor, please troubleshoot according to the sensor status shown in the App:

  1. If the sensor is offline, please refer to: Sensor Offline Troubleshooting

  2. If the sensor probe is disconnected, please refer to: Sensor Probe Disconnection Issues

Additional Support

If the issue persists after following the steps above, please contact our support team with:

  • Your sensor model and serial number
  • The current sensor status shown in the App
  • Any error messages you've observed

Abnormal Battery Drain

Separate cold-environment, signal, battery, and hardware checks for Smart System Sensor battery drain.

Incorrect Hub Time

This guide covers three common time display issues on the H5 Lite and H5 Pro left screen and how to resolve them.

On this page

Step 1: Identify the Sensor Displayed on the Left ScreenStep 2: Troubleshoot Based on Sensor StatusAdditional Support