How do Hubs and Sensors work together in the MOCREO Smart System?
Contact SupportYou do not manually assign each Bluetooth LE (BLE) or LoRa Sensor to one specific Hub.
You do not manually assign each Bluetooth LE (BLE) or LoRa Sensor to one specific Hub.
BLE and LoRa Sensors
BLE and LoRa Sensors use a dynamic proxy relationship with compatible Hubs:
- The Sensor and Hub must belong to the same Asset/Home.
- The Sensor must be within the compatible Hub's radio coverage.
- Any compatible Hub that meets both conditions can receive and forward the Sensor's data.
- If more than one compatible Hub is in range, those Hubs can act as proxies for the same Sensor.
Therefore, you do not need to remove a BLE or LoRa Sensor from one Hub and re-pair it with another when you move the Sensor between Hub coverage areas. Keep the devices in the same Asset/Home and make sure the Sensor remains within range of a compatible, online Hub.
For example, if you have two Hubs and four compatible BLE or LoRa Sensors in one Asset/Home, all four Sensors can be covered by either Hub. The actual proxy relationship is established automatically according to compatibility and signal coverage. Hub capacity limits still apply.
When No Hub Covers a Sensor
A Bluetooth LE or LoRa Sensor needs an online, compatible Hub in the same Asset/Home and within radio range. This is not met when the Asset/Home has no Hub, the Hub is offline, or the Hub was moved to another Home or account. In that case:
- The Sensor stops uploading readings to MOCREO Cloud, and Cloud-based alerts such as App push and email are not sent for it.
- A Hub in a different Asset/Home does not relay the Sensor, even when the Sensor is within its range.
- Some Bluetooth LE Sensors can show a live reading on the Home device card when your phone is nearby. This reading is not uploaded. See View Data and History.
To restore uploads, put the Sensor and an online Hub in the same Asset/Home. See Move a Device to Another Home.
Zigbee Sensors
Zigbee is the exception. A Zigbee Sensor is bound to only one Hub at a time. To move a Zigbee Sensor to another Hub, unbind it from the current Hub and pair it with the new Hub.
Related guidance
How to check the MAC address of my Hub
How-to guide for How to check the MAC address of my Hub, covering the relevant MOCREO app, device, and configuration workflow.
Hub Sensor Limits
BLE and LoRa Sensors are not bound one-to-one to a Hub. For details about automatic Hub proxy behavior and the Zigbee exception, see How do Hubs and Sensors work together?.