Reconnect After Router Change

Choose the connection path for your device. NS1, NS2, and NS3 use their own Wi-Fi connection; BLE and LoRa Sensors use their Hub's connection.

H3 / H5 / H6 Hubs

Re-add your Hub through the MOCREO Smart App and select the new Wi-Fi network during setup.

1. Enter Setup mode on your Hub:
   • H5 series Hub: Go to Settings >>> My Device >>> Setup. No long-press is required for entering Setup mode.
   • H3 / H6 series Hub: Press and hold the Setup button for 5 seconds to enter Setup mode.
2. Open the MOCREO App and follow the Hub setup process
3. When prompted, select the new Wi-Fi network for connection

Important: Entering Setup mode is different from performing a factory reset. Do not hold the button for the factory reset duration unless you intend to erase Hub settings.

Note: You don't need to reconfigure your sensors. Bluetooth LE/LoRa Sensors communicate with the Hub via Bluetooth LE/LoRa (not Wi-Fi), so they will automatically reconnect once the Hub is back online.

NS1 / NS2 / NS3 Wi-Fi Sensors

Follow the reconnection step in Wi-Fi Sensor Offline. Sign in to the Smart App and select the exact NS model in Add Devices. A Hub is not involved.