App Push Notifications Not Received
Check Smart App notification settings and phone restrictions when an alert appears in Alarm Logs but no push notification arrives.
Use this guide when the alert event appears under Message > Alarm Logs, but your phone does not receive an App push notification. If no alert event appears in Alarm Logs, troubleshoot the alert rule instead.
Check the App and phone
- In the phone settings, open the MOCREO Smart App and allow notifications.
- Make sure the required notification categories and sounds are enabled.
- Allow background activity and disable battery optimization for the MOCREO Smart App.
- Do not force-close the App. If the phone has an Auto-start or Auto-run setting, allow the App to start automatically.
- Turn off Do Not Disturb, Focus, Power Saving, and other notification-blocking modes, then test again.
- Confirm that the phone has Internet access and that you are signed in to the correct MOCREO Smart account.
Run a controlled test
Temporarily set a safe test threshold near the current reading and wait for an alert event. Restore the required threshold after the test. If the new event appears in Alarm Logs but the push notification is still missing, contact support with the Sensor SN, alert time, phone model, operating system version, and MOCREO Smart App version.
For supported alert types and delivery methods, see Supported Alert Events and Notification Methods.