Email Notifications Not Received
Check Smart App email settings, mailbox folders, and sender allowlists when an alert appears in Alarm Logs but no email arrives.
Use this guide when the alert event appears under Message > Alarm Logs, but no email notification arrives. If no alert event appears in Alarm Logs, troubleshoot the alert rule instead.
Check email notifications in the App
- Open Message > Notification Settings.
- Enable Allow Email Notification.
- Enable Device Alarm and any other required email categories.
- Confirm that the email address on the MOCREO Smart account is correct.
Check the mailbox
- Search the Inbox, Spam/Junk, Promotions, quarantine, and company mail gateway for messages from
[email protected]and[email protected]. - Add both addresses to the mailbox allowlist or contacts.
- Remove any mailbox rule that archives or deletes MOCREO messages.
- Confirm that the mailbox is not full. For a company mailbox, ask the administrator to check the mail gateway logs and allow MOCREO notification email.
Run a controlled test
Temporarily set a safe test threshold near the current reading and wait for an alert event. Restore the required threshold after the test. If the event appears in Alarm Logs but the email is still missing, contact support with the Sensor SN, alert time, recipient address, and mailbox provider.
For supported alert types and delivery methods, see Supported Alert Events and Notification Methods.