Alert Not Triggering
Refresh the alert rule when Sensor data moves outside the configured threshold but no event appears in Alarm Logs.
Why didn’t my Sensor trigger an alert?
Scenario
Sensor data moves outside the threshold you set, yet the app shows no alert event.
Before contacting us
- Confirm you are dealing with a missing alert event. If the event appears in Message > Alarm Logs but no notification arrives, see App Push Notifications Not Received or Email Notifications Not Received.
- Confirm the Sensor and its Hub, when applicable, are online.
Likely cause
The Hub may still store an older alert rule that does not match the rule now shown in the MOCREO app.
Quick refresh steps
- Open the app and go to the Sensor configuration page.
- Change the alert range, save, then change it back to the original range and save again.
- Observe the Sensor to see whether alerts resume as expected.
Example
For a freezer Sensor set to trigger between 0–5 °F, change the range to 1–5 °F, save, then revert to 0–5 °F and save again. Place the Sensor at room temperature and check whether the alert fires.