NM1 can't connect to Wi-Fi?

Regarding mobile hotspots, the NM1 currently only supports the 2.4GHz band - iOS: In Settings, select Cellular, then Personal Hotspot, you will see Maximum Compatibility, click on...

We apologize for the trouble.You can try the following suggestions to resolve the issue:
- Bring the NM1 closer to the router.
- Check if the router has firewall policies that block ports 123, 80, 443, and 8883.
- Unplug the power and restart the NM1.
- Check the encryption mode of the Wi-Fi/hotspot. If the encryption mode is WPA3/WPA2 Personal, the NM1 may not be able to connect to Wi-Fi. In this case, change it back to WPA/WPA2 Personal and reconnect the NM1.
Regarding mobile hotspots, the NM1 currently only supports the 2.4GHz band
- iOS: In Settings, select Cellular, then Personal Hotspot, you will see Maximum Compatibility, click on it and you have successfully enabled 2.4GHz
- Android: In Settings, select Personal Hotspot, then Configure Wi-Fi Hotspot, you will see Select AP Band, select 2.4GHz Band
P.S.: The settings may vary on different models of Android phone

We are always here to help you

If you have tried all the methods but still can't work properly, don't worry, we are always here to help you. Just contact us(https://mocreo.com/service), we will make sure to get your device back up and running as soon as possible!