Skip to content

error code

The following article provides explanations for all known error codes that may appear when encountering issues with your use of H5-Lite. You can find solutions to the respective issues under the corresponding error codes.

Note: In the following error codes, X represents any number from 0 to 9.

2X00 - Network issue detected

  • The current network connection is experiencing issues. Please follow the steps below for troubleshooting:

    1. Check network configuration: Verify if other devices in the current network environment are connecting properly. Access the router configuration page to check if the device is listed and ensure that its IP address, subnet mask, and gateway are correct.

    2. Try restarting the device and observe if it recovers.

    3. Reconfigure Wi-Fi: Go to the network options in settings and reconfigure the Wi-Fi connection.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X01 - Unable to find Wi-Fi

  • The Wi-Fi network the current device is trying to connect to does not exist. Please follow the steps below for troubleshooting:

    1. Confirm Wi-Fi name: Ensure that the Wi-Fi name you select or enter is correct and matches the actual Wi-Fi network name. You can check if the Wi-Fi name is consistent on the router or other devices.

    2. Check signal strength: Make sure the device is within the Wi-Fi coverage range. You can try moving the device closer to the router to obtain sufficient signal strength.

    3. Check router settings: Log in to your router and verify if Wi-Fi is disabled.

    4. Try restarting the device.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X02 - The password is incorrect

  • Please follow the steps below for troubleshooting:

    1. Confirm the entered password: Check if the Wi-Fi password configured on the router has changed and re-enter the correct Wi-Fi password.

    2. Confirm Wi-Fi name: Ensure that the Wi-Fi name you select or enter is correct and matches the actual Wi-Fi network name. You can check if the Wi-Fi name is consistent on the router or other devices.

    3. Try restarting the device.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X03 - Invalid username or password

  • The username or password entered is incorrect. Please follow the steps below for troubleshooting:

    1. Confirm the entered credentials: Ensure that the username and password you entered are correct. Double-check the credential information to ensure there are no spelling errors or other input mistakes.

    2. Verify enterprise network settings: Make sure your credentials have been correctly configured on the authentication server.

    3. Try restarting the device.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X04 - Wi-Fi connections limit reached

  • The target Wi-Fi network has reached its connection limit. Please follow the steps below for troubleshooting:

    1. Retry the connection: Attempt to connect again.

    2. Disconnect unnecessary connected devices: If you find that the number of connected devices has reached the limit and some devices are unnecessary or no longer in use, try disconnecting those devices. In the router's management interface or mobile application, locate those devices and select the option to disconnect.

    3. Check if there are limitations on the number of connections in the router's configuration: You can increase the connection limit appropriately to ensure that the current devices can connect properly.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X05 - Authentication server timeout

  • Authentication server authentication timeout. Please follow the steps below for troubleshooting:

    1. Ensure that your device is within the coverage range of the enterprise-level Wi-Fi network and has a strong signal.

    2. Verify that the username and password you entered are correct. Double-check the credential information to ensure there are no spelling errors or other input mistakes, and make sure your credentials have been correctly configured on the authentication server.

    3. Check if your device is configured with the correct DNS server. If you are using a static IP address, ensure that you enter the correct DNS server address. If you are using a dynamic IP address, try switching to a static IP address and manually configure the DNS server.

    4. If you are using a proxy server, make sure your device is correctly configured with the proxy server information.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X06 - Access point (AP) disconnected

  • Disconnected from Wi-Fi. Please follow the steps below for troubleshooting:

    1. Check the status of the router: Verify if the router is functioning properly. If it is in an abnormal state, restore it to normal operation.

    2. Ensure that your device is close enough to the access point (AP) to ensure an adequate signal strength.

    3. Check if your device has been blacklisted by the router. In the router's management interface, look for settings or options related to device blacklisting. If you find your device on the blacklist, remove it from the blacklist.

    4. Check if there are router configurations or settings causing it to disconnect from the device. This may involve features like client isolation, timeout settings, or other relevant functions of the router.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X07 - Wi-Fi connected but no internet access

  • connected but no internet access. Please follow the steps below for troubleshooting:

    1. Check if other devices are also experiencing the same network disconnection issue. It could be due to router or internet service provider (ISP) problems. You can try restarting the router and wait for some time to see if the issue is resolved.

    2. If only your device is experiencing the network disconnection issue, try restarting your device to see if the problem is resolved. If the problem persists, go to the settings and navigate to the network options to reconfigure the setup Wi-Fi.

    3. Check if your router is configured with the correct DNS server addresses. If you are using dynamic DNS server addresses, try changing them to static DNS server addresses and ensure that the DNS server addresses you are using are valid.

    4. Check if your device shares the same MAC address with other devices. Each device should have a unique MAC address. If there are duplicate MAC addresses, try changing the MAC address of the conflicting device or deploying the current device in a different network environment.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X08 - Invalid Wi-Fi name(SSID)

  • Wi-Fi name entered incorrectly. Please follow the steps below for troubleshooting:

    1. Verify Wi-Fi name: Make sure the Wi-Fi name you selected or entered is valid.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X09 - Invalid username or password

  • Entered incorrect username or password. Please follow the steps below for troubleshooting:

    1. Ensure that the username and password you entered are valid.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X10 - Unable to obtain an IP address

  • The device is unable to obtain an IP address. Please follow the steps below for troubleshooting:

    1. Check if your device can connect to the Wi-Fi network. Verify if the device appears in the list of connected devices on your Wi-Fi router.

    2. Ensure that your device is set to receive an IP address via DHCP. Check if the DHCP address pool has been exhausted. If the pool is full, you can expand the available IP address range by modifying the start and end addresses in the router or DHCP server's management interface.

    3. Verify if your device has been assigned the correct IP address on the router. If your device is configured to use a static IP address, make sure the IP address, subnet mask, gateway, and DNS server settings are correct.

    4. Ensure that the DHCP server on your router is functioning properly. If you're using the DHCP service provided by your router, make sure the DHCP server is running correctly.

    5. Try restarting the device. Sometimes, a device reboot can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X11 - Network access restriction

  • Network access restrictions. Please follow the steps below for troubleshooting:

    1. Firewall restrictions on certain ports may prevent your device from communicating with specific servers. You can try accessing the firewall management interface and locate any rules restricting ports 433 and 80. Delete or modify these rules to allow communication between your device and the required servers.

    2. Determine if other devices or applications are consuming a significant amount of network bandwidth. Close or limit these devices or applications to alleviate network congestion.

    3. Network speed limitations can also prevent your device from communicating with specific servers. Locate any rules in your router that restrict the upstream and downstream speeds and appropriately increase them to ensure your device functions properly.

    4. You can also try temporarily disabling the firewall to confirm if firewall restrictions cause the network issue.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X12 - Authentication method mismatch

  • The authentication method of the current device does not match the target WiFi. Please follow the steps below for troubleshooting:

    1. Check if the authentication method of the target WiFi has changed. If it has changed, please set up the device again.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

2X13 - Low signal causing disconnection

  • Low signal causing disconnection. Please follow the steps below for troubleshooting:

    1. Ensure that your device is close enough to the access point (AP) to ensure an adequate signal strength.

    2. Try restarting the device. Sometimes, a device reboot can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6200 - Network congestion detected

  • Network connection issues. Please follow the steps below for troubleshooting:

    1. Check network configuration: Verify if other devices in the current network environment are connecting properly. Access the router configuration page to see if the device is listed and check its IP address, subnet mask, and gateway settings.

    2. Try restarting the device and observe if it recovers.

    3. Reconfigure Wi-Fi: Go to the settings menu and navigate to the network options to reconfigure the setup Wi-Fi.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6201 - Unable to find Wi-Fi

  • Wi-Fi not configured or misconfigured. Please follow the steps below for troubleshooting:

    1. Reconfigure Wi-Fi: Go to the settings menu and navigate to the network options to reconfigure the setup Wi-Fi.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6202 - Network connection failed

  • Internal network connection failure. Please follow the steps below for troubleshooting:

    1. Ensure that the device is connected to the correct wireless network. Check if the device is listed in the router's connected devices list.

    2. Make sure the device has been successfully assigned an IP address. If it's not getting an IP address properly, refer to the content of the status code [2X10] for further troubleshooting.

    3. If you have a firewall enabled on your device, check the firewall settings to ensure that ICMP traffic is allowed.

    4. Try restarting the device. Sometimes, a device restart can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6203 - Network connection failed

  • The device failed to obtain an IP address. Please follow the steps below for troubleshooting:

    1. Make sure the device has been successfully assigned an IP address. If it's not getting an IP address properly, refer to the content of the status code [2X10] for further troubleshooting.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6204 - Network connection failed

  • External network connection failure. Please follow the steps below for troubleshooting:

    1. Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.

    2. Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.

    3. If you have a firewall enabled on your device, check the firewall settings to ensure that ICMP traffic is allowed.

    4. Try restarting the device. Sometimes, a device restart can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6205 - Cloud service connection failed

  • Cloud service connection failure. Please follow the steps below for troubleshooting:

    1. Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.

    2. Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.

    3. If you have a firewall enabled on your device, check the firewall settings. Refer to the content of the status code [2X11] for further troubleshooting.

    4. Try restarting the device. Sometimes, a device restart can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6206 - Device status synchronization failed

  • Device status synchronization failed. Please follow the steps below for troubleshooting:

    1. Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.

    2. Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.

    3. If you have a firewall enabled on your device, check the firewall settings. Refer to the content of the status code [2X11] for further troubleshooting.

    4. Try restarting the device. Sometimes, a device restart can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

6207 - Sensor data upload failed

  • Sensor data upload failed. Please follow the steps below for troubleshooting:

    1. Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.

    2. Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.

    3. If you have a firewall enabled on your device, check the firewall settings. Refer to the content of the status code [2X11] for further troubleshooting.

    4. Try restarting the device. Sometimes, a device restart can resolve temporary network issues.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

7001 - Missing Wi-Fi configuration information

  • Missing Wi Fi configuration information. Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

7002 - Wi-Fi connection failure

  • Wi-Fi connection failure. Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.

7003 - Unable to connect to upgrade server

  • Unable to connect to upgrade server. Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.

If the issue persists after following the above steps, don't hesitate to contact contact@mocreo.com for further assistance.