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Offline

H5-Pro is offline

We recommend that you first check whether the power supply to the H5-Pro and the network environment where it is deployed are functioning correctly.

  1. Power Supply Inspection: You can determine this by checking whether the H5-Pro LED Dot Matrix and the LCD Screen light up normally.

    • Ensure that the compatible power adapter and power cable are used for the H5-Pro.

    • Is the power supply of the H5-Pro stable, and can other electrical devices operate normally?

  2. Network environment inspection.

    • We recommend that you first check whether other network devices deployed in the same network environment as the H5-Pro are functioning properly.

    • If other network devices are functioning properly, we suggest you further diagnose the offline issue of your H5-Pro using the diagnostic function provided by H5-Pro.

      • Path: Settings >>> Network & Internet >>> Network Diagnostics

      • Subsequently, please contact contact@mocreo.com and provide us with the network diagnosis results so that we can further investigate and analyze the issue you are encountering.