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Offline

Sensor offline

Determining Sensor Status

We recommend that you first check the current status of the Sensor (offline/unbound).

For a Sensor that has been unlinked from your MOCREO account, you need to re-add it through the App to restore its normal functionality. However, for an offline Sensor, re-adding through the App is not necessarily required.

  • Sensor Offline: You can see an "offline icon" at the top right corner of the Sensor card in the MOCREO Smart App.

  • Sensor Unbound: The Sensor has been unlinked from your MOCREO account, and you can no longer monitor it in the MOCREO Smart App.

Checking Sensor Battery Level

This may be due to the following reasons:

  1. Sensor battery is depleted.

If you have just purchased it, this issue is uncommon; please contact contact@mocreo.com. If you have been using it for two years, you can use a tool to remove the back panel of the Sensor and replace the battery.

  1. Sensor hardware is damaged.

If you can confirm that the Sensor still has remaining battery power, please contact contact@mocreo.com so that we can provide you with further support and assistance.

Deployment optimization

After the sensor resumes connectivity, we suggest readjusting its deployment location. Attempt to shorten the distance between the sensor and the hub. Additionally, position the sensor at a relatively elevated spot within the same space, avoiding obstacles and sources of signal interference.