Frequently Asked Questions

How can we help you?

Browse our most common topics below or use the search bar to find exactly what you need.

🔥 Top Troubleshooting Topics

📶

Offline Issues

Device or sensor lost connection?

🚨

Alerts & Notifications

Not receiving emails or push alerts?

📊

Data Accuracy

Readings seem incorrect?

⚙️

Setup Failed

Trouble adding a new device?

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📂 Browse by Category

⚙️ Setup & Connection

• Hub / Device Setup Failed
• Sensor Setup Failed
• General Deployment Guidelines
• Error Codes Meaning
• Wi-Fi / Router Changed

📱 App & Account

• Which App to download?
• Account registration failed
• Password Reset & Management
• Multi-user / Multi-device

📶 Offline & Connectivity

• Hub / NS1 Device Offline
• Sub-Sensor (BLE/LoRa) Offline
• Hub LED Status Indicators

🕹️ Hub Troubleshooting

• How to Reset Hub
• Screen shows '----'
• Time Display Incorrect
• Hub Display Logic (N/A)
• Max Sensor Limits
• Local Screen Config
• Check MAC Address

🔋 Battery & Power

• Low Battery / Power Issues
• Abnormal Battery Drain

📊 Data & Accuracy

• Data Inaccuracy
• Probe Disconnected
• Data Update Logic
• Calibration & Certification

🚨 Alerts & Notifications

• Alerts Not Triggering
• Notification Not Received
• How to Dismiss Alarm
• Wrong Alarm Triggered
• Share Alerts with Others

🛠️ Advanced / Integrations

• Data Export Guide
• Home Assistant Integration
• Alexa Integration
• Developer API
• Third-Party Compatibility

🛒 Product Info & Accessories

• Product & Accessory FAQ

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