Frequently Asked Questions
Welcome to the MOCREO product FAQ page. Here you'll find the most common issues and solutions organized by category to help you quickly find the answers you need.
🔍 Quick Navigation
📱 App Download and Registration
Having App-related issues? Start here
⚙️ Device Setup
Device connection and configuration troubleshooting
📶 Offline Issues
Device or sensor offline troubleshooting
🚨 Alerts and Notifications
Alert settings and notification issues
📊 Measurement and Data
Data accuracy and measurement issues
📂 Data Export
Historical data downloads
📋 General Questions
App management
Device · Hub
- 📺 Hub left screen shows '----'
- ⏰ Hub time display issues
- 🔍 How to check Hub MAC address
- 🔄 How to reset Hub
- 📶 Hub router change and reconnection
- 💡 Hub LED status indicators
- 📈 Hub sensor capacity planning
- 🖥️ Hub local feature guide
- 🔗 Hub third-party compatibility
Device · Sensor
Server & integrations
- 🌐 Home Assistant Integration Guide
- 🌐 Alexa Integration
- 🗺️ System architecture overview
- 🌉 Communication architecture details
- 🛠️ Developer integration options
💡 Usage Tips
- Search by problem type - Click on the relevant category based on the issue you're experiencing
- Keyword search - Use the page search function (Ctrl+F) to quickly locate relevant content
- Step-by-step troubleshooting - Follow the steps in the documentation to systematically resolve issues
📞 Need More Help?
If you can't find the answer to your question in the categories above, please:
- 📧 Contact us for technical support
- 🌐 Visit the MOCREO official website for more help
- 📖 Check the user manuals for related products