I Received a Sensor Alert Trigger But No Notification

If you can see the alert event in the MOCREO Smart App, your sensor successfully triggered the alert.

For Hub + Sensor systems or self-connected sensors (e.g., NS1 Sensor), follow these troubleshooting steps based on your notification method:

App Push Notifications

1. Verify permissions:
   Ensure the app has notification permissions enabled on your phone.
2. Check connectivity:
   Confirm your phone has active internet access.
3. Review restrictions:
   Disable Do Not Disturb, Power Saving Mode, or other settings blocking notifications.

Email Notifications

1. Check spam/junk folders:
   Search for emails from <[email protected]> or <[email protected]>.
2. Whitelist senders:
   Add our addresses to your email allowlist/contacts to prevent blocking.
3. Free up storage:
   Delete older emails if your mailbox storage is full.

Hub Buzzer Alerts (Hub-dependent)

Important Notes:
- NS1 Sensors have no internal buzzer
- Only temperature/humidity alerts activate the Hub buzzer

For MOCREO Hub:
Verify "Enable Buzzer" is toggled ON:
Settings > Display & Sound > Enable Buzzer