My Device is Offline. What Should I Do?

(Applies to: H5Lite, H5Pro, NS1 Sensor, etc.)

If you're on-site, we recommend checking these steps sequentially:

Verify device display functionality

→ Confirms power supply and normal program operation

Check other network devices on the same LAN

→ Determines if local network issues caused the disconnection

Network Diagnostics (H5 series Hubs only)

Use the Hub's built-in diagnostic tool to check:
- Local network status
- Connection to MOCREO Servers
Path: H5-Lite right screen > Settings > Network & Internet > Network Diagnostics
(Providing diagnostic reports assists our support team)

Re-setup

Attempt re-adding the device via MOCREO Smart App. If setup fails:
→ Contact us
→ Provide:
- On-screen error message
- Network diagnostics report
(Enables further support)