My Sensor Setup Failed. What Should I Do?¶

Recommended Setup Method (App v1.4.0+):
The easiest way to add a sensor is to tap [+] in the top right corner of the App home page and select Scan. Point your camera at the QR code on the sensor. The App will automatically identify the device and guide you through the appropriate setup flow.

1. Understand Your Setup Flow¶

Depending on your sensor model and version, the App uses one of two setup methods:

A. Direct Binding (No Phone Bluetooth Required)¶

Applies to: LW1, LD1, LB1, and newer versions of LS1, LS2, LS3.
Process: After scanning the QR code, the App immediately initiates the binding process.
Key Note: These sensors do not require a Bluetooth connection between your phone and the sensor during setup.

2. What if the QR Code cannot be scanned?¶

If the QR code is damaged or your camera cannot focus on it, please follow these steps:

For LS1 / LS2 / LS3 (Compatibility Mode)¶

The App defaults to the scanning method for the LS series to support both new and older hardware versions. If you cannot scan the code:

Stay on the QR code scanning page for 2-3 seconds.
A "Can't scan?" prompt will appear at the bottom of the screen.
Tap the prompt and select the option based on your device version:
- LoRa Only Version: Select Manual SN Entry to type in the Serial Number (SN) from the device label. If the SN is missing or unreadable, please contact us for further assistance.
- BLE & LoRa Version: Select BLE Setup (Legacy Device) to switch to the traditional Bluetooth setup flow.

Tip: How to identify your LS version?
Check the SN on your device label:
- LoRa Only: SN starts with 0030AE11...
- BLE & LoRa: SN starts with 0030AEA4...

For Other Models (LW1, LD1, LB1, etc.)¶

If the QR code on these "Scan-only" models is damaged and cannot be identified, please contact MOCREO support with your proof of purchase and a photo of the device label for further assistance.

3. Troubleshooting Bluetooth Detection Issues¶

If you are setting up a sensor from category B and the App cannot find it, please check the following:

Confirm Setup Mode Status¶

Ensure the sensor is actively in Setup Mode. Look for a brief continuous blue LED flash (except ST8). If not flashing, trigger it manually:

ST5 / ST6 / ST9 / ST10 / SW2:
Open the rubber cover → Press the button inside the pinhole for 1s → The blue LED will flash.
ST8:
Flip the side switch from the OFF to the ON position.
MS1 / LS series (Bluetooth versions):
Press and hold the Setup button for 3 seconds.

Proximity & Connectivity¶

Keep it Close: Place the sensor as close to your mobile device as possible during setup.
External Probes: For sensors that require an external probe (like ST5, ST9, ST10, MS1, LS2), ensure the probe is firmly inserted into the main body before starting the setup.

Phone Settings¶

Ensure the MOCREO Smart App has Bluetooth and Location permissions enabled in your phone's system settings.

4. General Setup Tips¶

Hub First: If you intend to monitor your sensors remotely, ensure you have successfully completed the Hub Setup before adding sensors.
Scan vs. Manual: If scanning the QR code fails, you can still select your sensor model manually from the [+] > Add Device list. For ST/MS/SW series, this will lead to the same Bluetooth setup flow.