Device offline
What should I do if the device is offline?
Troubleshooting steps
Step 1
- Inspect the power supply
You can determine if your device's power supply is stable by checking if the screen is displaying correctly
Step 2
- Examine the network
We suggest you check whether other network devices connected to the same Wi-Fi AP (2.4GHz) are operating normally
Step 3
- Contact us
If you have confirmed that there are no issues with the device's power supply or network, please contact us for further support and assistance
Relevant FAQs
You can consult the relevant offline FAQs based on your device model to further troubleshoot the issues you are experiencing