Skip to content

Hub is not connected

What should I do if the sensor is offline?

Troubleshooting steps

Step 1

  • Inspect the Hub

Verify whether the Hub associated with the offline Sensor within the same asset is functioning properly

If the Hub is offline, consult the relevant FAQs for your device model to further troubleshoot the issues you are experiencing

Step 2

  • Check the device's battery level

Please ensure your sensor's battery level is adequate. If the battery is low, replace it or use the accompanying power adapter and cable to recharge the sensor

Step 3

  • Modify the device's deployment location

Minimize the distance between the sensor and the hub while striving to position both at a relatively elevated location within the same space to avoid obstacles and sources of signal interference

Step 4

  • Contact us

If you have confirmed that there are no issues with the device's power supply or network, please contact us for further support and assistance

Relevant FAQs

For details, see the documentation: Sensor Offline Troubleshooting Guide