Probe disconnected

What should I do if the external probe of the sensor has disconnected?

Troubleshooting steps

We recommend that you first verify whether the probe you are currently using is external or internal.

External probe

1. Please check if the probe connection is loose

2. If you have multiple devices of the same model, you can identify whether the issue lies with the probe or the device itself by swapping probes

Whatever the outcome, please contact us

Built-in probe

Please contact us to receive further support and assistance

Other circumstances

• ST5 Sensor firmware < v3.0

If the external temperature probe of the sensor has been inserted into the sensor body but remains disconnected, this might be due to static electricity causing a short circuit when the probe is inserted

You might try removing the external temperature probe from the sensor, wiping it with a damp cloth followed by a dry one to eliminate static electricity, and then reinserting it securely. Wait for approximately 30 seconds to see if the monitoring data reports correctly