Product and Pre-Sales FAQ¶

Where to Buy Accessories (Charging Cables, Probes, Batteries)?¶

Official Channels: You can purchase external probes and external probe extension cables from the Amazon MOCREO store or the MOCREO official website.
Universal Accessories: For standard power adapters, USB charging cables, or AAA batteries, you can also purchase compatible universal products from local stores.

Power Adapter Specifications:

ST Series and SW2 Sensor: DC 5V/1A power adapter and Micro USB cable (maximum current greater than 1A)
SD1 Sensor: DC 5V/1A power adapter and USB-C cable
MOCREO H1B Hub: 5V/1A power cable (USB Type A to DC 5V power cable, output connector: 5.5mm x 2.1mm round plug)
MOCREO H5 Hub: 5V/1A power cable (USB Type A to Type C connector)

Hub compatibility is model-specific. Do not assume that every BLE Sensor works with every MOCREO Hub.

Verify Compatibility: Before purchase or setup, check the exact Hub-to-Sensor pairing in the official Product List.
Check Hub Firmware: Newly released Sensors may require a Hub firmware update before they can be recognized. Check Firmware Upgrade in the App and install any available update.
Match Wireless Protocols: BLE and LoRa Sensors require a Hub that supports the corresponding protocol. Standalone Wi-Fi devices connect directly to Wi-Fi and do not use a Hub.

ST/MS/LS Series: Focus on temperature or temperature and humidity monitoring.
SW/LW Series: Water leak/flood sensors, used for monitoring water leakage incidents.
SD Series: Multi-probe monitoring for refrigerator temperature and humidity, freezer temperature, and door status.
LD Series: Door/window open-close sensors, used for security or access monitoring.
LB Series: Sound and light alarms, serving as system expansion accessories.

For detailed parameter comparison tables, please refer to the "Product Selection Guide" in the official website's Resource Center.